Terms and conditions for flower shop

These terms apply to every customer using Axenora’s flower ordering and delivery services in Australia. Please read carefully before placing an order or using our website.

Updated January 15, 2026

Agreement to terms

By accessing or using our site and making a purchase, you confirm you have read and accepted these terms and agree to comply with all local regulations relating to flower orders and deliveries in Australia. Use is permitted only as described here.

Definitions

Key terms in these conditions ensure clarity and transparency for all site visitors and customers.

‘Customer’ means any person placing an order with Axenora for flower arrangements or gifts.

‘Delivery’ refers to transporting products from our store to a designated address as specified at checkout.

‘Personal data’ means information about you that is linked to your identity, used for order processing.

‘Service’ includes all ordering, customer support, and delivery actions by Axenora.

How to use our service

Our shop is intended for personal gifting and not for resale. Orders must be accurate, with address and recipient information provided clearly by the customer at time of purchase.

Eligibility

Our services are available to individuals aged 18 years or older who can enter into legally binding contracts under Australian law.

Please do not use the site if under 18 years old.

Customer obligations

Your conduct ensures smooth processing. Customers must provide correct delivery and contact details and read product descriptions carefully.

Maintain your information current and accurate.
Pay for all purchases using valid and authorised payment methods.
Respect order cutoff times for same-day delivery.
Do not misuse features or content of the site.

Prohibited uses

The following are strictly banned on this site:

Providing inaccurate or misleading delivery or contact information.
Attempting to disrupt our website’s infrastructure or services.
Impersonating someone else or using another’s account.
Placing bulk or business orders without prior agreement.
Sharing, copying, or distributing site content unlawfully.

Intellectual property rights

All designs, images, and content belong to Axenora. Customers may view and order from the site but may not copy or reuse materials for commercial purposes. Permission is granted only as necessary to place orders.

Customer content

We may invite reviews or order notes from customers. All submissions must be your original content and may be used by us for service improvement or marketing with your approval.

Rights to submissions

By submitting, you grant us permission to use content as described, but you retain ownership of your feedback or messages.

Protecting your privacy

All personal data is used and stored in line with our Privacy Policy. Using our services confirms your acceptance of that policy’s terms.

View privacy policy

Important legal disclaimer

Please review our disclaimer for limitations relating to use of this site and dependence on its content or services.

General notice

Results may vary by product, season, and delivery circumstances. Service is provided as available. Refer to the Disclaimer for further details.

Limitation of liability

Axenora is not liable for damages, delays, or missing deliveries caused by factors outside our control, such as weather, third-party carriers, or incorrect customer details.

Indemnification

You agree to indemnify Axenora for any claims, damages, or losses from breach of these terms or misuse of services provided.

Resolving disputes

For unresolved issues, please contact us to seek a fair resolution. Disputes are governed by Australian law.

Arbitration

Where disputes cannot be settled informally, binding arbitration may be used to resolve the matter efficiently.

Neither party waives any rights not governed by law.

Online dispute resolution

Customers may use the Australian Online Dispute Resolution system for further support with complaints regarding purchases.

ODR process details here

Severability

If one clause is found invalid, all other parts retain full effect.

Agreement in full

These terms constitute the full contract between you and Axenora for services described.

Governing law and jurisdiction

These terms comply with the laws of Australia and any relevant states or territories.

Termination

We reserve the right to deny service for breach of these terms or misuse. Customers can also contact us to close their account.

Changes

We may change these terms or policies at any time. Continued use is acceptance of new terms. See updated dates at page top.

Get in touch with us

For questions, policy copies, or service concerns, reach our support team by:

Email address: content@axenora.world

Phone number: +61328395019

Mail address: 570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia

Terms effective date: January 15, 2026

Version: 1.1